At Candid Tourism, we strive to provide seamless travel services. However, we understand that plans may change, and cancellations may be necessary. This policy outlines our guidelines for cancellations and refunds.

1. General Cancellation Policy

• Cancellation requests must be made in writing via email or through our customer support.
• The cancellation terms vary depending on the type of service booked (flights, hotels, tour packages, visa services, etc.).
• Certain bookings may be non-refundable as per supplier policies.

2. Flight Cancellations & Refunds

• Flight cancellation charges depend on the airline's fare rules.
• Refunds for canceled flights will be processed as per the airline’s policy and may take up to [mention time frame] for processing.
• In case of airline-initiated cancellations, refunds or alternative travel arrangements will be provided as per airline policies.

3. Hotel Cancellations & Refunds

• Hotel cancellation policies vary based on the hotel's terms and the type of booking (refundable/non-refundable).
• Last-minute cancellations may result in partial or full charges.
• Refunds, if applicable, will be processed after deducting applicable cancellation fees.

4. Tour Package Cancellations & Refunds

• Cancellation of tour packages is subject to the terms agreed upon at the time of booking.
• Refunds will be processed after deducting applicable service charges, third-party vendor fees, and non-refundable amounts.
• No refunds will be provided for no-shows or early departures.

5. Visa Services Cancellation & Refunds

• Visa processing fees are non-refundable, even in cases of visa rejection.
• Incomplete or incorrect applications that result in rejection will not be eligible for a refund.
• Government-imposed visa charges are non-refundable.

6. Refund Process

• Refund requests must be submitted in writing to our customer service team.
• Processing times for refunds vary depending on the service provider and payment method used.
• Refunds, once approved, will be credited to the original payment method within [mention time frame].
• Any service fees, transaction charges, or penalties will be deducted from the total refundable amount.

7. Force Majeure & Unforeseen Circumstances

• Cancellations due to natural disasters, pandemics, government restrictions, or other unforeseen events will be handled on a case-by-case basis.
• In such cases, refunds will depend on supplier policies and government regulations.

8. Contact Us

For any cancellation or refund-related inquiries, please contact us at:

mohitrawat2530@gmail.com
9718940938
Dubai